royle bd's Privacy Policy

1. Introduction and Scope

This privacy policy ("Policy") applies to all services, websites, and mobile applications on the royle bd platform. It takes effect when you create an account on royle bd, log in, manage deposits or withdrawals, or use any of our services.

This policy is prepared in accordance with applicable data protection laws in Bangladesh and internationally recognised privacy standards. Visit our about page to learn more about royle bd.

By continuing to use our services, you are considered to have agreed to the terms of this policy. You must be at least 21 years old — we do not collect information from minors under any circumstances.

2. What Information We Collect

2.1 Information You Provide Directly

Information you provide during account registration and identity verification:

• Full name, date of birth, and national ID number
• Mobile number and email address
• bKash, Nagad, Rocket, or Upay account number (for transactions)
• Bank account details (for bank transfers)
• Password and security questions and answers (stored in encrypted form)

2.2 Automatically Collected Information

Information collected automatically when you use our services:

• IP address and device identifier (Device ID)
• Browser type, operating system, and version
• Login time, session duration, and activity logs
• Data from cookies and similar tracking technologies
• Gameplay history, bet records, and transaction information

2.3 Information Received from Third Parties

Where necessary for identity verification or fraud prevention, limited information may be verified through trusted third parties. Only the information required to confirm identity is used in such cases.

3. Purpose of Using Your Information

royle bd uses your information for the following specific purposes:

• To create accounts, verify identity, and ensure login security
• To process deposit and withdrawal transactions (bKash, Nagad, Rocket, Upay, and bank transfer)
• To send information about bonuses, cashback, and VIP benefits
• To resolve your requests through customer support
• For anti-money laundering (AML) compliance and fraud detection
• To improve platform security and performance
• To enforce responsible gaming policy — read our responsible gaming guidelines to learn more

Your information is not sold or transferred to third parties for marketing or advertising purposes.

4. Data Storage and Security

4.1 Retention Period

All information is retained while your account is active. After account closure, transaction records and identity-related information may be kept for a specified period to meet legal obligations.

4.2 Security Measures

royle bd uses industry-standard technical measures to keep your information secure:

• SSL encryption — on all data transfers
• AES-256 encryption — for stored sensitive information
• Two-factor authentication (OTP) — for login and transaction security
• Regular security audits and vulnerability testing
• Restricted access — only authorised staff can view the information they need

4.3 Data Breach Response

In the event of a data breach, affected users will be notified as quickly as possible and preventive measures will be taken. A notification will be sent to the registered email address.

5. Cookies and Tracking Technologies

5.1 Types of Cookies

royle bd uses the following types of cookies:

• Essential cookies: Required to maintain login sessions and core platform functions — these cannot be disabled
• Functional cookies: To remember your preferences (language, display settings)
• Analytics cookies: To understand how the platform is used — these do not reveal personal identity

5.2 Cookie Controls

You can disable non-essential cookies from your browser settings. Doing so may limit the functionality of some services. A cookie consent notice will be displayed on your first visit to the site.

6. Data Sharing and Third Parties

royle bd may share information in the following limited circumstances:

6.1 Service Providers

Minimum necessary information may be shared with trusted third-party service providers for payment processing, identity verification, and technical support. These providers are required to comply with our privacy standards.

6.2 Legal Obligations

We may be legally required to provide information in response to court orders, lawful requests from law enforcement agencies, or money laundering investigations. Only the information required is provided in such cases.

6.3 Business Transfers

In the event of any restructuring or acquisition related to the business, user information may be transferred, but the new controller will be required to maintain the same privacy standards and users will be informed in advance.

No personal information is sold to advertisers or marketing firms — this is an unchangeable policy of royle bd.

7. Your Rights

As a user of the royle bd platform, you have the following rights:

• Right of access: You have the right to know what information we hold about you
• Right to rectification: You can request correction of inaccurate or outdated information
• Right to erasure: You can request deletion of information that is not subject to legal obligations
• Right to restriction of processing: You can object to the processing of your information in certain circumstances
• Right to data portability: You can request your information in a structured format
• Right to complain: You can submit a complaint to us regarding data protection

To exercise any of the above rights, contact us via 24/7 live chat or by email. We aim to respond within 30 working days.

8. Protection of Minors

royle bd strictly enforces a 21+ age limit. No one under the age of 21 is permitted to open an account or use our services. Age verification is mandatory at the time of registration.

If it becomes known that a minor's information has been collected by mistake, it will be deleted immediately and the associated account will be suspended.

9. International Data Transfers

Our servers may be located in various countries. If your information needs to be transferred outside Bangladesh, adequate protection is ensured in accordance with the privacy laws of the relevant country. Verified encryption methods are always used when transferring data.

10. Changes to This Policy

This privacy policy may be revised due to technical changes, addition of new services, or legal requirements. For significant changes, we will notify you by registered email at least 14 days in advance.

Continuing to use our services after changes means you agree to the updated policy. You have the right to request account closure if you do not agree.

If you have any questions about this policy, you can find answers on our FAQ page or contact our support team directly.

11. Contact Information

For any privacy-related requests, complaints, or questions:

•   Live chat — 24 hours a day, 7 days a week (in Bengali and English)
•   Email: [email protected]

For privacy-related requests, write "Privacy Request" in the subject line of your email — this will help us process it faster. Our team is always committed to protecting your information.